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FAQ
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Frequently Asked Questions
We have created this list to answer the questions asked most frequently. Please read this list and go over the Operating Agreement. If you still have any
questions, feel free to email us at affiliates@soldiercity.com. However, please review the information online before emailing
us.
Joining the Affiliate Program
1. How does the SoldierCity Affiliate Program work?
2. What does it cost to join?
3. Is my site eligible to become a SoldierCity affiliate?
4. Can a web site based outside of the United States become a SoldierCity affiliate?
5. I don't have a web site yet. Can I still apply to be an affiliate anyway?
Referral Fees and Payment
1. How are orders tracked and credited to my site?
2. How will I monitor my sales from day to day?
3. When will I be paid?
4. Are all products eligible for commission?
5. How much are referral fees?
Setting Up Your Online Store
1. How do I create links to SoldierCity?
2. Should I include products on my site or just link to your homepage?
3. Can I link to specific pages?
4. Can I link to a search?
5. Can I list prices?
6. How do I control the look and feel of my online store?
7. Should I mention SoldierCity on my site? What should I say?
8. Can I take the order on my web site and just send you the customer and ordering information after?
How does the SoldierCity affiliates Program work?
It's simple. After your application has been received, you will be sent a welcome email with information about how to link to our site and giving you access to a password protected area for affiliates. When someone follows these links and buys a product, we note that the customer has been referenced by your site and record the amount of the sale. We'll take care of shipping, billing, and customer service.
What does it cost to join?
Nothing. Applying to and participating in the SoldierCity Affiliate Program is absolutely free. There is no charge to apply and there is no minimum sales requirement. You are
also free to cancel at any time.
Is my site eligible to become a SoldierCity affiliate?
Most web sites will qualify for participation in the program. Anyone may submit an application, and we review each and every potential affiliate site before accepting them into the program. However, we do reserve the right to refuse a site if it contains objectionable material, including pornography, explicit language or content, promotion of illegal activities, or discrimination based on race, sex, religion, national origin, physical disability, sexual orientation, or age.
Can a web site based outside of the United States become a SoldierCity affiliate?
Yes. Many of our customers live in countries outside of the United States and we welcome affiliates from anywhere in the world. Customers buy from our site in U.S. dollars. All commission payment checks to affiliates are denominated in U.S. dollars. Please note that some of our items may be restricted in some world markets.
I don't have a web site yet. Can I still apply to be an affiliate anyway?
No. In order for us to process your application, your web site must be live so that we can review it. Once you have your web site up and running, please feel free to apply.
How are orders tracked and credited to my site?
Orders are tracked from your site based on a special link format that will be given to you after acceptance into the program. Every time one of your visitors comes to SoldierCity through one of these links, you will be credited for any sales made during that session.
How will I monitor my sales from day to day?
Commission Junction provides detailed online reports that are updated in real-time. These reports tell you how many visitors clicked on links to SoldierCity from your site, how many orders were placed, how much your site has earned in commission, and more.
When will I be paid?
You will be paid at the end of each calendar month, on items shipped during that time. If your commission for that month is less than $25, the total amount will be carried to the next month.
Are all products eligible for commission?
Yes, all products are eligible for commission, although we do reserve the right to reject a commission if we see fit.
How much are referral fees?
You will earn 7% on all purchases that result from links on your homepage (from eligible items). We may add additional commission rates for overall sales, different linking methods, or other reasons at a later time. These commission rates could increase the amount you are paid, but would not decrease it.
How do I create links to SoldierCity?
After your application has been approved, you will receive an email explaining how to login to your affiliate account. You can then use the URLs provided to create links to SoldierCity. The format of the link is important to ensure that you receive proper credit for any sales that result from a link on your site.
Should I include products on my site or just link to your homepage?
At this time you are not able to link to specific products on the SoldierCity website. However, if we get enough requests, this feature may be added at a later time.
Can I link to specific pages?
Sorry. At this time, linking to a specific product page is not available. However, if we get enough requests, this feature may be added at a later time.
Can I link to a search?
Sorry. At this time, linking to a search is not available. However, if we get enough requests, this feature may be added at a later time.
Can I list prices?
We don't recommend that you list prices. We regularly change and update prices, run promotions, and offer special discounts. If the price advertised on your site is different than ours, this may cause confusion for any customers. If there is a discrepancy, we can only honor the prices that are listed in our catalog.
How do I control the look and feel of my online store?
It's up to you how you would like to incorporate your SoldierCity affiliate site. You will be the designer of every page. You must include our logo somewhere in your affiliate site.
Should I mention SoldierCity on my site? What should I say?
Describe your store or links as an association between your site and SoldierCity. For example:
Your site - SoldierCity
Your site - in association with SoldierCity
Your site - an affiliate of SoldierCity
For legal reasons, it is very important that our relationship be properly represented on your web site. This relationship is best explained by saying that you operate "in association with SoldierCity" as shown above. Please do not say that you are "part of" SoldierCity, "partners" with SoldierCity, or that you "work for" SoldierCity. This could lead to improper conclusions and possible confusion over important legal issues such as sales tax collection.
Can I take the order on my web site and just send you the customer and ordering information after?
No. Our catalog and the prices in it are changing frequently. By using our system to take orders, you ensure that your visitors get the most up-to-date information and ordering options.
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